API:getTicketDetails - Get ticket

View ticket details by its number.

Required parameters

id

Ticket number

Request

GET http://url_to_your_hostbill.com/admin/api.php?api_id=API_ID&api_key=API_KEY&call=getTicketDetails&id=ID

<?php
   include 'class.hbwrapper.php';
   HBWrapper::setAPI('http://url_to_hb.com/admin/api.php','API ID','API Key');
   $params = array(
      'id'=>ID
   );
   $return = HBWrapper::singleton()->getTicketDetails($params);
   print_r($return);
?>

<?php
   $url = 'http://url_to_hb.com/admin/api.php';
   $post = array(
      'api_id' => API_ID,
      'api_key' => API_Key,
      'call' => 'getTicketDetails',
      'id'=>ID
   );
   $ch = curl_init();
   curl_setopt($ch, CURLOPT_URL, $url);
   curl_setopt($ch, CURLOPT_POST, 1);
   curl_setopt($ch, CURLOPT_TIMEOUT, 30);
   curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
   curl_setopt($ch, CURLOPT_POSTFIELDS, $post);
   curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false);
   curl_setopt($ch, CURLOPT_SSL_VERIFYHOST, false);
   $data = curl_exec($ch);
   curl_close($ch);
  
   $return = json_decode($data, true);
   print_r($return);
?>

<?php
   /* Use this method to access HostBill api from HostBill modules */
   $api = new ApiWrapper();
   $params = array(
      'id'=>ID
   );
   $return = $api->getTicketDetails($params);
   print_r($return);
?>

Response

   {
      "success": true,
      "ticket": {
         "id": "17",
         "date": "2011-10-04 09:14:31",
         "lastreply": "2011-10-04 09:14:48",
         "ticket_number": "814003",
         "acc_hash": "szpmn0",
         "dept_id": "1",
         "client_id": "1",
         "name": "Default User",
         "email": "[email protected]",
         "cc": "",
         "subject": "Test support message",
         "body": "Testing 123",
         "status": "In-Progress",
         "priority": "0",
         "admin_read": "1",
         "client_read": "0",
         "type": "Admin",
         "deptname": "Support",
         "viewtime": "2011-10-04 09:15:36"
      },
      "replies": [
         {
            "id": "23",
            "ticket_id": "17",
            "replier_id": "1",
            "name": "Default User",
            "email": "[email protected]",
            "date": "2011-10-04 09:14:48",
            "body": "Hello is popular reply....\r\n\r\n\r\n--my signature--",
            "status": "Sent",
            "type": "Admin"
         }
      ],
      "attachments": [
         
      ],
      "notes": [
         {
            "id": "1",
            "ticket_id": "17",
            "admin_id": "0",
            "name": "Name",
            "email": "",
            "date": "2011-10-05 23:44:01",
            "note": "Test note"
        },
        {
            "id": "2",
            "ticket_id": "17",
            "admin_id": "0",
            "name": "Name",
            "email": "",
            "date": "2011-10-05 23:46:05",
            "note": "Test note 2"
        }
      ],
      "call": "getTicketDetails",
      "server_time": 1317712536
   }