API:getTickets - Get tickets

Get list of tickets. Return list of tickets from departments administrator is assigned to

Optional parameters

page

Which page to return

list

Status of tickets to list, possible values: all, open, client-reply, in-progress, answered, closed

Request

GET http://url_to_your_hostbill.com/admin/api.php?api_id=API_ID&api_key=API_KEY&call=getTickets

<?php
   include 'class.hbwrapper.php';
   HBWrapper::setAPI('http://url_to_hb.com/admin/api.php','API ID','API Key');
   $return = HBWrapper::singleton()->getTickets();
   print_r($return);
?>

<?php
   $url = 'http://url_to_hb.com/admin/api.php';
   $post = array(
      'api_id' => API_ID,
      'api_key' => API_Key,
      'call' => 'getTickets',
   );
   $ch = curl_init();
   curl_setopt($ch, CURLOPT_URL, $url);
   curl_setopt($ch, CURLOPT_POST, 1);
   curl_setopt($ch, CURLOPT_TIMEOUT, 30);
   curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
   curl_setopt($ch, CURLOPT_POSTFIELDS, $post);
   curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false);
   curl_setopt($ch, CURLOPT_SSL_VERIFYHOST, false);
   $data = curl_exec($ch);
   curl_close($ch);
  
   $return = json_decode($data, true);
   print_r($return);
?>

<?php
   /* Use this method to access HostBill api from HostBill modules */
   $api = new ApiWrapper();
   $return = $api->getTickets();
   print_r($return);
?>

Response

   {
      "success": true,
      "tickets": [
         {
            "admin_read": "1",
            "id": "7",
            "type": "Client",
            "firstname": "Jack",
            "lastname": "Black",
            "date": "2011-12-12 06:28:00",
            "lastreply": "1 day ago",
            "dept_id": "1",
            "name": "Jack Black",
            "client_id": "8",
            "status": "Open",
            "ticket_number": "713456",
            "tsubject": "#713456 - test",
            "deptname": "Billing",
            "priority": "0",
            "notes": "0"
         },
         {
            "admin_read": "1",
            "id": "6",
            "type": "Client",
            "firstname": "Random",
            "lastname": "Customer",
            "date": "2011-10-28 23:53:01",
            "lastreply": "Nov 16th",
            "dept_id": "2",
            "name": "first customer",
            "client_id": "2",
            "status": "In-Progress",
            "ticket_number": "342777",
            "tsubject": "#342777 - test support ticket",
            "deptname": "Tech",
            "priority": "0",
            "notes": "1"
         }
      ],
      "call": "getTickets",
      "server_time": 1323790009
   }