API:getTickets - Get tickets

Get list of tickets. Return list of tickets from departments administrator is assigned to

Optional parameters

page
Which page to return
dept
Department id to filter tickets by
filter[tag]
Tag to filter tickets by
filter[email]
Submitter email to filter tickets by
list
Status of tickets to list, possible values: all, open, client-reply, in-progress, answered, closed

Request

GET http://url_to_your_hostbill.com/admin/api.php?api_id=API_ID&api_key=API_KEY&call=getTickets

Response

   {
      "success": true,
      "tickets": [
         {
            "admin_read": "1",
            "id": "7",
            "type": "Client",
            "firstname": "Jack",
            "lastname": "Black",
            "date": "2011-12-12 06:28:00",
            "lastreply": "1 day ago",
            "dept_id": "1",
            "name": "Jack Black",
            "client_id": "8",
            "status": "Open",
            "ticket_number": "713456",
            "tsubject": "#713456 - test",
            "deptname": "Billing",
            "priority": "0",
            "notes": "0"
         },
         {
            "admin_read": "1",
            "id": "6",
            "type": "Client",
            "firstname": "Random",
            "lastname": "Customer",
            "date": "2011-10-28 23:53:01",
            "lastreply": "Nov 16th",
            "dept_id": "2",
            "name": "first customer",
            "client_id": "2",
            "status": "In-Progress",
            "ticket_number": "342777",
            "tsubject": "#342777 - test support ticket",
            "deptname": "Tech",
            "priority": "0",
            "notes": "1"
         }
      ],
      "call": "getTickets",
      "server_time": 1323790009
   }