# API: Get ticket
# getTicketDetails
View ticket details by its number.
# Required parameters
Parameter | Description |
---|---|
id | Ticket number |
# Request
GET /admin/api.php?api_id=API_ID&api_key=API_KEY&call=getTicketDetails&id=ID
# PHP Samples
# Response
{
"success": true,
"ticket": {
"id": "17",
"date": "2011-10-04 09:14:31",
"lastreply": "2011-10-04 09:14:48",
"ticket_number": "814003",
"acc_hash": "szpmn0",
"dept_id": "1",
"client_id": "1",
"name": "Default User",
"email": "[email protected]",
"cc": "",
"subject": "Test support message",
"body": "Testing 123",
"status": "In-Progress",
"priority": "0",
"admin_read": "1",
"client_read": "0",
"type": "Admin",
"deptname": "Support",
"viewtime": "2011-10-04 09:15:36"
},
"replies": [
{
"id": "23",
"ticket_id": "17",
"replier_id": "1",
"name": "Default User",
"email": "[email protected]",
"date": "2011-10-04 09:14:48",
"body": "Hello is popular reply....\r\n\r\n\r\n--my signature--",
"status": "Sent",
"type": "Admin"
}
],
"attachments": [],
"notes": [
{
"id": "1",
"ticket_id": "17",
"admin_id": "0",
"name": "Name",
"email": "",
"date": "2011-10-05 23:44:01",
"note": "Test note"
},
{
"id": "2",
"ticket_id": "17",
"admin_id": "0",
"name": "Name",
"email": "",
"date": "2011-10-05 23:46:05",
"note": "Test note 2"
}
],
"call": "getTicketDetails",
"server_time": 1317712536
}