API: Reply to ticket
addTicketReply
Add reply to ticket as administrator
Required parameters
Parameter | Description |
id | Ticket number |
body | Reply message |
Optional parameters
Parameter | Description |
attachments | An array with attachments. Array key is filename and value is base64 encoded file |
status_change | Set status of ticket post reply to one of valid ticket statuses |
replier_id | Specify replier id of ticket, either admin or customer id |
type | Specify replier type, one of: Admin or Client |
encrypt | Set to 1 to mark as sensitive and encrypt reply body in database |
notify_client | Custom notify. Send notification to client |
notify_cc | Custom notify. Send notification to CC |
replier_ip | IP address of replier |
Request
PHP Samples
Response